FAQ

We invite you to check out the answers to our most frequently asked questions. 

Full service solutions

You can count on us to select the most suitable fiscal device for your requirements and business type, thanks to our broad experience in installing and maintaining cash registers and fiscal printers. Some devices allow companies to embrace new technologies—like electronic copies, which facilitate digital receipt archiving. We provide expert guidance on implementing solutions and configuring fiscal devices.

When purchasing from our store, you can choose the delivery method for your devices—options include courier delivery, shipping to a parcel locker or dispatch combined with installation service. Feel free to visit our locations for in-store pickup of the products.

Fiscal register support - Maximize the benefits of our experience

As part of our service, we offer support and maintenance for fiscal devices, along with setting up business management tools and IT systems. Additionally, we offer continuous care for cash registers and fiscal printers in line with established agreements, ensuring full service availability that aligns with the client’s operating hours. Furthermore, our goal is to monitor and notify our clients about the necessary inspections of their fiscal devices whenever possible.

We also specialize in advanced installations that involve integrating cash registers or fiscal printers with other devices used in retail operations. We provide in-depth guidance for your planned applications. Moreover, we offer services in designing solutions that are precisely tailored to the unique needs of your industry. Our range features a broad selection of POS terminals that smoothly integrate with other sales system components, including payment card terminals, barcode scanners, scales, order and label printers and a variety of accessories such as (data transmission modules, rolls and paper for cash registers and fiscal printers, cash drawers, chargers and labeler's).

Arrange a free demonstration of our fiscal devices

To meet your expectations and guarantee the quality of our services, we provide a free on-site demonstration of selected fiscal devices. This provides you the opportunity to:

  • To familiarize yourself with the functionality and design of the device
  • To explore the potential of the devices
  • To align the presented solutions with your company’s needs

For more details, please visit the "Promotions" section.

What does a cash register do?
A cash register is a device used to record all sales transactions of goods and services. After the transaction is made, the device prints a receipt that shows the exact price of the goods or services along with the tax amount. The receipt stands as a proof of purchase for the buyer and can be used for any potential claims. Each receipt is printed in 2 copies -- one for the customer and one for the seller to keep. The registering device is essential for accounting with the fiscal system.
Should my business have a cash register?

Cash registers and fiscal printers are regularly used by businesses. The majority of companies are obligated to maintain records of their income. This obligation applies to all organizations that surpassed the 20,000 PLN sales threshold in the previous year. For businesses that started operations during the year, the sales limit is adjusted proportionally. To illustrate, if your company began operating in February and exceeded the sales threshold of 20,000 PLN multiplied by 11/12 (representing 11 months of operation out of 12 calendar months), which counts as 18,333 PLN, you will need to start using cash registers or fiscal printers to record your sales beginning in April.

However, there are 52 exemptions that may let you bypass the need for a cash register. Although these cases are rare, your company might fall into one of them. These exceptions cover companies that only make sales by mail and receive payments only through postal services, banks or credit unions. This rule also applies to services when payments are made exlusively through banks, credit unions, or postal services. The full list of cases is available in the regulation issued by the Minister of Finance on December 28, 2018 concerning exemptions from the requirement to maintain records using cash registers.

What factors to consider when choosing a cash register?

The market provides a broad selection of cash registers. We suggest selecting a model that aligns with your business requirements. In our store, you’ll discover a wide range of fiscal devices. We offer equipment for all types of businesses, including both traditional and online models of fiscal printers and cash registers, along with POS terminals and software solutions designed to streamline the sales reporting process. We also provide peripheral devices compatible with your cash registers, such as barcode scanners, retail scales, label printers and payment terminals. Please note that online cash registers and printers require an internet connection. Some devices are equipped with built-in Wi-Fi modems, while others can be connected to a LAN network.

We offer solutions designed for easy operation and effective management of your product database. Each cash register we provide enables you to input data, including the buyer’s tax identification number (NIP). Our variety of styles enables you to choose a cash register that suits the requirements of any business, store or event. With us, you can also choose a device that improves the image of your organization. All of our items are durable and built to withstand repeated use. 

Furthermore, because of our extensive service, we are also able to offer a wide selection of fiscal system accessories, such as paper rolls, chargers, high-capacity batteries, data transmission parts, PPE and device security gear, among many other things. 

Contact our sales department if you're unsure which device will work best at your shop or service location. We’ll assist you in selecting the components that will form a complete fiscal system for your business. 

The role of cash registers

Any retail, service or hospitality setting may benefit greatly from the usage of our fiscal devices, which include fiscal printers and cash registers. We provide models made for smaller service or food businesses as well as larger retail companies. Small cash register is ideal for mobile businesses or taxis. Operating a mobile cash register is simple and may be done in mobile retail or food service settings as well as on-site. Additionally, it's a great option for a cab checkout system.

E-commerce also requires cash registers as a necessary component. We have fiscal printers and online cash registers in stock that may be used in digital businesses as well.

Cash registers for every budget

Every business owner that sells products or services to people or flat-rate farmers—which includes the majority of firms in the retail, services and food industries—must own a cash register. So what is the price of a cash register? A cash register's cost varies based on its model and features. Every manufacturer has a range of gadgets that may be tailored to your company's requirements.

One may categorize the price of a cash register as an investment for a firm. In addition, the legislation allows you to deduct 90% of the net purchase price, up to a maximum of 700 PLN, from your taxes when you buy a cash register. Because of this, a cheap cash register—including those that are online—is almost free and doesn't put a pressure on a company's budget.

Contact our sales department for affordable rates on cash registers customized to meet your unique requirements. We provide reasonable rates on cash registers that are tailored to our customers' different demands and spending limits.

Accessories for fiscal devices
We deliver sales and support for all kinds of fiscal devices in Warsaw and at our locations in Siedlce, Sokołów Podlaski, Tri-City region and other areas. Additionally, clients throughout Poland can get mobile technical help. We provide a large assortment of cash registers, software for different kinds of devices and fiscal device batteries among other accessories.
Exchange your cash register for an online model – receive a 700 PLN refund

The law specifies that taxpayers required to register sales using ONLINE cash registers can benefit from a deduction of up to 700 zł net but not exceeding 90% of the net value of the device. (This also applies to taxpayers who will be required to replace their devices with ONLINE cash registers). Contributors who are installing a cash register for the first time can also benefit from this deduction, provided they install an ONLINE cash register.

Other taxpayers in industries not mentioned in the law are not required to replace their cash registers with ONLINE models. They can continue using their existing registers with electronic receipt copies according to the deadlines specified in the law.

Według Ustawy o zmianie ustawy o podatku od towarów i usług oraz ustawy - Prawo o miarach, do obowiązku prowadzenia ewidencji za pośrednictwem kas online podatnicy są zobowiązani w następujących terminach.

Have questions? Ask our expert!

Od 1 stycznia 2020 roku:

1. Świadczenia usług naprawy pojazdów silnikowych oraz motorowerów, w tym naprawy opon, ich zakładania, bieżnikowania, regenerowania, oraz w zakresie wymiany opon i kół dla pojazdów silnikowych i motorowerów, sprzedaży benzyny silnikowej, oleju napędowego, gazu do napędów silników spalinowych;

2. Sprzedaży benzyny silnikowej, oleju napędowego, gazu przeznaczonego do napędu silników spalinowych;

Od 1 stycznia 2021 roku:

3. Świadczenia usług zw. z wyżywieniem wyłącznie świadczonych przez stacjonarne placówki gastronomiczne, w tym również sezonowo oraz w zakresie krótkotrwałego zakwaterowania;

4. Sprzedaży węgla, brykietu i podobnych paliw stałych wytwarzanych z węgla, węgla brunatnego, koksu i półkoksu przeznaczonych do celów opałowych;

Od 1 lipca 2021 roku:

5. Świadczenia usług fryzjerskich, kosmetycznych i kosmetologicznych, budowlanych, w zakresie opieki medycznej świadczonej przez lekarzy i dentystów, prawniczych, związanych z działalnością obiektów służących poprawie kondycji fizycznej wyłącznie w zakresie wstępu.

Masz pytania? Zapytaj naszego eksperta.

What does a cash register inspection mean?

Podatnicy, którzy w prowadzonej działalności gospodarczej do ewidencjonowania obrotu i kwot podatku należnego stosują kasy rejestrujące zobowiązani są do dokonywania przeglądów technicznych tych kas. Obowiązek ten wynika z art. 111 ust. 3a pkt 4 i 11 ustawy o VAT, w myśl których podatnik jest zobowiązany zgłaszać kasy rejestrujące do obowiązkowego przeglądu technicznego właściwemu podmiotowi prowadzącemu serwis kas rejestrujących, jak również poddać obowiązkowemu przeglądowi technicznemu kasy rejestrujące, które zostały przez podatnika utracone, a następnie odzyskane, przed ich ponownym zastosowaniem do prowadzenia ewidencji. Terminy oraz zakres obowiązkowych przeglądów technicznych kas określone zostały w rozporządzeniu w sprawie kas.

W myśl § 33 ust. 1 ww. rozporządzenia w sprawie kas, obowiązkowego przeglądu technicznego kas dokonuje się nie rzadziej niż co 2 lata.

Termin pierwszego, obowiązkowego przeglądu technicznego kasy liczony jest od dnia fiskalizacji kasy, przez którą należy rozumieć jednokrotną i niepowtarzalną czynność inicjującą pracę modułu fiskalnego z pamięcią fiskalną kasy, zakończoną wydrukiem dobowego raportu fiskalnego.

Tu umówisz się na serwis kasy. Masz pytania? Zapytaj naszego eksperta.

Is it necessary to notify the tax office about the installation of a cash register or fiscal printer?

ONLINE cash registers automatically send a notification to the tax office through the Central Cash Register Repository, allowing the taxpayer to focus on running their business.

Notification is only required for cash registers with an electronic copy. The taxpayer is obligated to inform the tax office no later than 7 days from the date of fiscalization. Our clients receive pre-filled documents that they can submit to the tax office.

Got any questions? Ask our expert!

What is the difference between a cash register and a fiscal printer?

A cash register is a standalone device that operates independently, while fiscal printers are used for more complex sales scenarios. When connected to a computer and a sales system, fiscal printers offer significantly greater analytical capabilities.

Generally, cash registers are used in small retail locations with low traffic and limited inventory, while fiscal printers are connected to systems that provide more extensive analytical capabilities.

Not sure where to start? Have questions? Ask our expert.

Ending Your Business: Key Considerations for Cash Registers

When closing your business, here are the responsibilities related to the cash register that you need to address:

    - Contact the service provider to request a reading of the fiscal module and prepare the necessary documentation.
    - After receiving the documentation, you must contact the appropriate tax office within 5 days of the service report and submit the documents provided by the service.

Want to perform a reading? Have questions? Consult our expert.

I issued a receipt incorrectly. What should I do?
Mistakes happen—there’s no need to worry. A fiscal receipt can only be canceled if it has not yet been finalized. In the case of an incorrect receipt, you should prepare a protocol for the error and provide this information to your accountant, who will account for the appropriate value in the financial records.
How often should you perform an inspection of a cash register or fiscal printer?

Taxpayers who use cash registers for recording turnover and amounts of due tax in their business activity are obliged to perform technical inspections of these registers. This obligation results from Article 111(3a)(4) and (11) of the VAT Act, according to which a taxpayer is obliged to report cash registers for a mandatory technical inspection to a competent entity maintaining the cash registers, as well as submit to a mandatory technical inspection cash registers that were lost by the taxpayer, and then recovered, before they are used again to keep records. The dates and scope of compulsory technical inspections of cash registers are set out in the Cash Register Regulation.

Pursuant to § 33 paragraph 1 of the aforementioned regulation on cash registers, a mandatory technical inspection of cash registers shall be performed at least every 2 years.

The date of the first mandatory technical inspection of the cash register is counted from the date of its initialisation, which should be understood as a single and non-repeatable activity initiating the work of the fiscal module with the fiscal memory of the cash register, completed with printing of the daily fiscal report.

Here you can make an appointment for the cash register service. Do you have any questions? Ask our expert.

What does ‘memory full’ on a fiscal device mean?

Memory full on the fiscal module means that the cash register has reached its full fiscal memory capacity and has ceased operation. After the fiscal device’s memory is full, it must be read by an authorized service center.

    - Informing the service center and the tax office about the need to read the fiscal memory.
    - Performing a final reading of the fiscal memory contents and preparing a protocol, which serves as official proof of the device’s removal or module replacement.

Here you can schedule a cash register reading. Do you have questions? Ask our expert.

Details of the new VAT rate structure

New VAT settings in fiscal devices

In accordance with the Ministry of Finance's regulation on cash registers of 29 April 2019, a new tax rate matrix (§ 6.1, point 5) applies for ALL fiscal devices (online, EJ, paper copy) fiscalised from 1 May 2019.

    - Letter ‘A’ - assigned basic tax rate of either 22% or 23%,
    - Letter ‘B’ - assigned reduced tax rate of 7% or 8%,
    - Letter ‘C’ - assigned reduced tax rate of 5%,
    - Letter ‘D’ assigned a reduced rate of 0%,
    - Letter ‘E’ - assigned tax exemption,
    - Letters ‘F’ and ‘G’ - assigned other tax rates, including the value of 0% (technical zero) in the case of taxable sales referred to in Article 119(1) or Article 120(4) of the Value Added Tax Act of 11 March 2004.

Change of PTU rates only after the daily report and before the sale.

For cash registers fiscalized before 1 May 2019, the change of the VAT matrix must be carried out by 31 July 2019. Until this date, sales can be recorded based on the VAT rate matrix used so far.

What does this mean in practice?

Any equipment purchased before 1.05.2019 must have the VAT rate matrix changed.

Do you need a VAT matrix change? Do you have any questions? Ask our expert.

What is a registration number and a unique number of a fiscal cash register?

Registration Number - is assigned by the relevant tax office or the Central Repository of Cash Registers in the case of online cash registers. The registration number should be displayed on the device in a visible location and recorded in the fiscal device’s service book. For online cash registers, it is assigned during the fiscalization process, while devices with a different copy (electronic) receive this number from the tax office through Polish Post.

Don’t have a registration number? Contact the tax office relevant to your business. For online cash registers, this number is automatically assigned during the fiscalization process.

Unique Number - is completely different from the registration number; it is assigned by the device manufacturer. You can find it in the service book or on the fiscal device (on the very bottom).

Looking for a service that will handle these kinds of issues for you? Have questions? Ask our expert.

A daily report: what it is and when it should be generated.

Daily report, it is a mandatory document that must be generated each day after the sales have been completed. This record must be generated..

Remember that a daily report records data to the fiscal module, while a monthly report reads from the module. Therefore, if you forget to generate the daily report in a given month, the monthly report will not include it. In this case, discuss the course of action with your accountant. Regardless of the accountant’s advice, generate the overdue daily report with the current date; there is no other option.

What does a monthly report involve and when should it be prepared?

A monthly report is a summary of the sales values for each day of the preceding month. It is mandatory to generate this summary..

According to the law, the report must be generated no earlier than the first day of the new month and no later than the 25th day of the following month. For example, the monthly report for January can be generated as early as February 1st and must be completed by February 25th.

Is it required for an online cash register to remain connected to the Internet at all times?

To ensure timely connection and data transmission to the cash register repository, in cases such as lack of internet access at the place of business, the taxpayer may obtain permission from the tax office to connect to the Central Repository of Cash Registers (CRK) at other, tax office-approved times.

Remember that the cash register does not always send data immediately after a transaction—it may be 1 minute or up to 8 hours, depending on the connection schedule set by the CRK server.

Can a receipt be canceled on a fiscal cash register?

A fiscal receipt can only be canceled if it has not yet been finalized. In the case of an incorrect receipt printout, a proper protocol should be prepared and the information should be forwarded to the accounting department, which will adjust the value accordingly in the accounts.

Is the most affordable cash register a good choice?

Key aspects regarding the available deduction for purchasing online cash registers as outlined in the MF (Minister of Finance) regulation.

    - ulga przysługuje tylko na zakup urządzeń ONLINE,
    - ulga obejmuje wyłącznie nowych podatników (przedsiębiorców, którzy nie mieli dotychczas kasy fiskalnej) oraz przedsiębiorców tylko z tych branż, które są zobligowane przez ustawę do użytkowania Kas ONLINE,
    - wysokość ulgi to 90% wartości urządzenia z limitem w wysokości 700 zł netto.

Warunki otrzymania ulgi:

    - terminowa fiskalizacja zakupionego urządzenia ONLINE,
    - dla podatników zobligowanych do korzystania z kas ONLINE rozpoczęcie ewidencji sprzedaży zgodnie z narzuconym przez ustawę terminem,
    - przekazanie Urzędowi Skarbowemu kopii faktury zakupu, dowodu zapłaty oraz kopii raportu miesięcznego, potwierdzającego rozpoczęcie ewidencji sprzedaży,
    - ulgi nie traci się, jeśli w ciągu 3 lat od fiskalizacji urządzenie jest terminowo poddawane przeglądom technicznym, a komunikacja z repozytorium KAS przebiega zgodnie z harmonogramem.
Can cash registers with electronic copies still be used after 2022?
Yes, provided that it was purchased and fiscalized before January 1, 2023.
Is having a backup fiscal device (known as a reserve cash register) mandatory?

A business owner required to register sales using a fiscal device is not obligated to have a backup cash register or printer. However, it is important to note that, by law, they must suspend sales if the fiscal device is damaged. If sales continue without a functioning device, one should expect sanctions imposed by the tax office.

To avoid such a situation, we recommend purchasing a backup device, which allows for legal continuation of sales.

Got questions? Ask our expert.

Until when can I use a cash register with an electronic copy?
There is no restriction on this (provided that the taxpayer is not subject to the legal obligation to replace their current register with an online one). However, it is important to note that, from January 1, 2023, the production of cash registers with electronic copies of receipts will no longer be permitted due to legal restrictions. From the specified date onward, only online cash registers will be allowed to enter the domestic market.
What is the final deadline for using my cash register with paper receipts?
If the taxpayer is not subject to the legal obligation to replace their current cash register with an online one, they may continue using it until the fiscal memory is full. However, it is important to note that the law now prohibits the replacement of fiscal memory in cash registers with paper receipts. This means that once the fiscal memory in the register is full, the taxpayer will need to purchase an online cash register or a cash register with an electronic copy (provided that this option is purchased by December 31, 2022).
How to cancel a fiscal receipt? How to process a return on a cash register?

A fiscal receipt can only be canceled if it has not yet been finalized, meaning it has not been printed. After the receipt has been finalized and printed, the only option for processing a return or canceling the receipt on the cash register is- to prepare a proper protocol. This should be reported to your accountant.

No cash register has the capability to reverse a receipt that has already been printed.

Need help? Reach out to our expert.

What are the differences between paper-based, electronic and online cash registers?

Taxpayers who record transactions on fiscal devices are required to keep copies of receipts for a period of 5 years. Currently, only devices with eitherelectronic copies (saved on Ań SD/SDHC card) or ONLINE are permitted for use. Devices purchased with paper copies can continue to be used until the fiscal memory is full or fails. The main difference between an ONLINE cash register and one with an electronic copy is the constant ONLINE connection to the Central Cash Register Repository.

Got questions? Ask our expert.

How do fiscal receipts differ from non-fiscal receipts?

A non-fiscal receipt has no tax value; it is a document issued before the device is fiscalized. (What is fiscalization?). It is used for learning, testing and training on device operation. According to current regulations, non-fiscal receipts cannot be used in business transactions.

What does fiscalizing a receipt change?

A fiscal receipt is generated after the fiscalization (What is fiscalization?) of the device. It gains full legal validity and should be provided to the customer as proof of purchase.

Have any questions? Ask our expert.

What statement must a cashier complete before starting work with a fiscal cash register?

Employee statement confirming familiarity with the rules for maintaining records for new employees?

    - Before starting to record sales on the cash register
    - Until May 31, 2019, for employees hired before May 1, 2019

The cash register is not working—can I continue selling?

No, the only alternative solution is to use a backup cash register. (What is a backup cash register?)

Have questions? Ask our expert.

Online Cash Registers - Legal Basis

According to the Law on Amendments to the Law on Value Added Tax and the Law on Measures, taxpayers are obliged to keep records via online cash registers on the following dates.

From 1 January 2020:

1. the provision of repair services for motor vehicles and mopeds, including tyre repair, tyre fitting, tyre retreading, tyre reconditioning, and with regard to the replacement of tyres and wheels for motor vehicles and mopeds, the sale of motor petrol, diesel, gas for internal combustion engine drives;

2. the sale of motor petrol, diesel fuel, gas for the propulsion of internal combustion engines;

From 1 July 2020:

3. the provision of food services exclusively provided by stationary catering establishments, including seasonal and short-term accommodation;

4. the sale of coal, briquette and similar solid fuels made from coal, lignite, coke and semi-coke for heating purposes;

From 1 January 2021:

5. The provision of hairdressing, beauty and cosmetology, construction, medical care provided by doctors and dentists, legal services, related to the operation of physical fitness facilities for admission only.

Service seal on the device - what is it used for?

The service seal secures a part of the device that, by law, the end user is not allowed to access.

Access to this area is restricted to authorized service technicians only.

Got any questions? Ask our expert.

Statutory inspection of the cash register and coronavirus. Is it possible to extend the deadline for the cash register inspection?

In recent days, many people have been wondering about the impact of the coronavirus on the deadline for the mandatory cash register inspection. At the moment, the Ministry of Finance has not issued any official information. In this situation, our service is fulfilling its statutory obligations by providing cash register servicing.

The statutory inspection takes place:

    - Courier service at our expense for both directions (preferred due to contactless service)
    -Service technician visit - if there is no other option
    - Leaving the equipment at our reception and picking it up after the inspection is completed

Here you can schedule the cash register inspection. Have questions? Ask our expert.

What does the fiscalization of a device involve? Who can perform it?

Fiscalization - It involves setting the fiscal device’s memory to a permanent and irreversible record of all sales transactions.

All actions performed before fiscalization are then canceled (e.g., receipts issued during the training process).

Such a record is used to generate reports for tax purposes. The device cannot be used for tax purposes without fiscalization; this process is carried out out by our technician, who holds special authorization..

After fiscalization, you can change the address on the receipt header, but it is not possible to change the VAT Identification Number (NIP).

In the case of purchasing any device requiring fiscalization from our company, it is performed free of charge.

Got questions? Ask our expert.